Sometimes you change your mind. That's okay!
You can return posters, unopened picture frames, and unworn socks, as well as other products, within 30 days of receipt.
Returned items must be in new condition and in their original packaging.
Exceptions / Non-Returnable Items
Certain items cannot be returned, such as worn socks. Unfortunately, we cannot accept returns on sale items or gift cards. Please contact us if you have questions or concerns regarding your specific item.
LIMITED Editions are also excluded from returns.
Exchanges
The fastest way to ensure you get what you want is to return the item you have. Once the return is accepted, purchase the new item separately.
Please contact us beforehand via email at info@animus-medicus.de.
Refunds
Approved returns will be refunded to the original payment method. Please note that you are responsible for the return shipping costs.
Damages and issues
If you have a problem with your order or if the products you received are damaged/defective, please contact us. You may be eligible for a reshipment or a store credit.
Follow the instructions in the "How to make a return" section below and send us a photo of the products that are not in good condition.
_________________________________________________________________________
How can I make a return?
It's very simple! Send us an email to info@animus-medicus.de. Vergand be sure to include the following:
Our team will review your order and inform you of the next steps. 🤗
_________________________________________________________________________
Right of Withdrawal
You have the right to withdraw from this contract within thirty days without giving any reason.
Die Widerrufsfrist beträgt dreißig Tage ab dem Tag, an dem du oder ein von dir benannter Dritter, der nicht der Beförderer ist, die letzte Ware in Besitz genommen hast bzw. hat.
Um das Widerrufsrecht auszuüben, musst du uns, der Animus Medicus GmbH, Johanna-Dachs-Str. 34, 93055 Regensburg, Deutschland, info@animus-medicus.de) mittels einer eindeutigen Erklärung (z.B. eine E-Mail) über deinen Entschluss, diesen Vertrag zu widerrufen, informieren. Dafür kannst du das beigefügte Muster-Widerrufsformular verwenden, das jedoch nicht vorgeschrieben ist.
Zur Wahrung der Widerrufsfrist reicht es aus, dass du die Mitteilung über die Ausübung des Widerrufsrechts vor Ablauf der Widerrufsfrist absendest.
Consequences of Cancellation
If you cancel this contract, we will reimburse you all payments received from you, including delivery costs (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than fourteen days from the day on which we are informed about your decision to cancel this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earlier.
You must return the goods immediately and in any event no later than fourteen days from the date on which you notify us of the cancellation of this contract to the following address
Register return:
return. The deadline is met if you send the goods before the expiry of the period of fourteen days. You are generally responsible for the direct costs of returning the goods. You are only liable for any diminished value of the goods if this loss in value is due to handling of the goods that is not necessary for testing the nature, characteristics and functioning of the goods.
Sample cancellation form
(If you wish to cancel the contract, you can use this form and send it to us).
To:
info@animus-medicus.de
I hereby revoke the contract concluded by me for the purchase of the following goods / provision of the following service:
I ordered the goods on: /received on:
Consumer's name:
Consumer's address:
