Sometimes you change your mind. That's okay!
You can Posters, unopened picture frames and unworn socks as well as the remaining products within Return within 30 days of receipt.
Returned items must be in new condition and in their original packaging.
Exceptions / Non-returnable items
Certain items cannot be returned, such as worn socks. Unfortunately, we cannot accept returns on clearance items or gift cards. Please contact us if you have any questions or concerns about your specific item.
LIMITED Editions are also excluded from return.
exchange
The quickest way to ensure you get what you want is to return the item you have. Once the return is accepted, you will purchase the new item separately. Please contact us in advance by email at info@animus-medicus.de.
Approved returns will be refunded to the original form of payment. Please note that you will be responsible for return shipping costs.
damage and problems
If you have a problem with your order or if the products you received are damaged/defective, please contact us. You may be entitled to a re-shipment or a credit in the shop.
Follow the instructions in the "How do I make a return" section below and send us a photo of the products that are not OK.
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How can I make a return?
It's easy! Send us an email to info@animus-medicus.de. VergDo not indicate the following:
Our team will review your order and let you know the next steps. 🤗
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right of withdrawal
You have the right to thirty days without giving any reason to withdraw from this contract.
The cancellation period is thirty days from the day on which you or a third party other than the carrier designated by you takes possession of the last good.
To exercise the right of withdrawal, you must inform us, the Animus Medicus GmbH, Johanna-Dachs-Str. 34, 93055 Regensburg, Germany, info@animus-medicus.de) by means of a clear statement (e.g. an e-mail) of your decision to withdraw from this contract. You can use the attached model withdrawal form for this purpose, but this is not mandatory.
To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right of cancellation before the cancellation period has expired.
consequences of revocation
If you cancel this contract, we will refund all payments that we have received from you, including delivery costs (with the exception of additional costs resulting from your choosing a different type of delivery than the cheapest standard delivery offered by us), promptly and at the latest within fourteen days from the day on which we received notification of your cancellation of this contract.For this repayment, we will use the same means of payment that you used for the original transaction, unless something else was expressly agreed with you; under no circumstances will you be charged any fees for this repayment. We may refuse to repay until we have received the goods back or until you have provided evidence that you have returned the goods, whichever is earlier.
You must return the goods immediately and in any event no later than fourteen days from the date on which you notify us of the cancellation of this contract to the following address
Register return:
The deadline is met if you send the goods before the expiry of the fourteen-day period. You will generally bear the direct cost of returning the goods. You only have to pay for any loss of value of the goods if this loss of value is due to handling of the goods which is not necessary to check their quality, properties and functioning.
sample cancellation form
(If you want to withdraw from the contract, you can use this form and send it to us).
To:
info@animus-medicus.de
I ordered the goods on: / received them on:
Name of the consumer:
Consumer's address:
